Cancellation and Refund Policy
This policy applies to all orders paid to Upsurge Labs LLP for Hundred Haat brands.
1. Before production or dispatch
You can cancel any order before we start production or dispatch it. Email or call us and we refund 100% of the amount paid.
2. Personalised and custom items
Once you have approved the proof and production has started, personalised items cannot be cancelled, except as covered in section 4.
3. Services
You can cancel or reschedule a service visit free of charge up to 12 hours before it. If we cannot complete the visit, you get a full refund.
4. Damaged, defective or wrong items
If an item arrives damaged, defective or different from what you approved, tell us within 48 hours of delivery with a photo. We send a replacement or refund you in full.
5. Digital goods
If a digital file does not open or is not what was described, tell us within 7 days and we fix it or refund you in full.
6. How refunds are paid
Approved refunds go back to your original payment method through Razorpay within 5-7 working days of approval.
7. Contact
nikhil@upsurge.io · +91 89719 03247